COW Autobody Reconditioners & Collision On Wheels 
2396 W Dublin Granville Rd  Columbus,OH 43235 
COW Autobody Reconditioners & Collision On Wheels
2396 W Dublin Granville Rd
ColumbusOH 43235
 (614) 956-1378
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Job Title: Customer Relations/Estimator

Job Summary

The Customer Relations/Estimator will be responsible for estimating incoming vehicles, as well as interacting with customers. Excellent customer service and attention to detail are critical in this position.

Main Functions/Responsibilities

  • Greet (potential) customers at arrival
  • Answer office phone
  • Collect customer information via printed worksheet
  • Take photos of vehicle
    • Including VIN, four corners, and all damage (including unrelated prior damage)
  • Collaborate with shop technicians on repair planning
  • Generate estimate via CCC
  • Present estimate to customer, on-site if possible
  • Schedule repairs, and follow up on any unscheduled repairs
  • Complete internal paperwork for approved estimates
  • Correspond with (potential) customers, vendors, and insurance companies as needed
  • Assist with any miscellaneous front office operations as requested

Requirements

  • High School Diploma or equivalent
  • Keen attention to detail
  • Strong customer service and communication skills
  • Willingness to learn
  • Current driver license

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