outstanding! they were so courteous and helpful from the start! very accomadating. I had to work with a third party to cover the cost of the repairs and COW worked with me to get the third party on board with the expenses; instead of leaving me out there to fend for myself. if you ever need body work, I highly recommend them! no one wants to have to deal with something like this, but if you find yourself in that situation, I highly recommend COW to take care of your vehicle and treat you with honesty!