Getting into an accident, hitting a concrete berm as you struggle to control your car in ice, etc. These situations suck. However, I've been to COW twice for auto body damage, and both times have been flawless and smooth. The team is incredibly welcoming, helpful, and they get the job done at the best price possible. I got into an accident in a car that was new to me for only 3 days. They worked closely with me over the 3 weeks it took to get the job done, which included a trip to mechanic shop for electrical work in my drivers side door. I was worried about how this would work, but COW managed the entire process extremely well. Wrecking your car sucks, but COW has always made it a less than painful process.