3/6/2020
As kid I grew up a fan of cars. My dad had his own body shop repair business so I had learned a lot from watching and helping him with repairing customer’s cars. He treated his customers like they all were close friends.
At an early age I learned how important it is to maintain your car mechanically, but also take care of the paint by detailing the car.
Today, I drive a 2014 Acura TL SH-AWD with Technology package black on black. All maintenance has and continue to be done at Acura of Columbus with the help of Jim Cruikshank, Service Expert.
One day I was having my car service when I had asked Jim about my headlights getting that plastic haze discoloration. Jim said without any hesitation…take your car over to COW Auto Body Recondition. He gave me the owner Bob’s business card and told me to let Bob know Jim sent me.
When I left Acura of Columbus I drove straight to COW and introduced myself to Bob and Mike. These guys were so nice and very friendly. They really made me feel like I was part of their crew. In a matter of minutes they had one of the technicians work on my headlights and 15-20 minutes later he was finish and it looked Amazing!! At some point, I will need to replace my headlights but it will be another year thanks to COW.
When someone sideswiped my driver side rear quarter pounder on Valentine’s Day evening. I filed a claim the next day with the other driver insurance (Progressive) and they wanted me to take it into one of their recommended body shops but I insisted I will take it to COW.
COW was highly recommended to me by my service expert at Acura of Columbus and I trust the guy because he understands how much I take care of my car and I am Johnny on the spot when something isn’t right.
My first experience with COW they treated me with respect and I remember what Bob had said to me…”you are family here.” I wanted to return the favor by taking my business to them instead of some other body shop.
Mike, Bob and their entire team took good care of me from start to finish!
Anyone who knows body repair especially with black paint sometimes you can see small amount of swirls form the power buffer. When I called Mike and explained how I had notice some swirls in the paint. He asked me to bring my car back and they will make it right. I took my car back on Friday and while the technician was buffing the swirls out. Bob and Mike offer me lunch (pizza) with the team while I waited on my car. That is GREAT SERVICE!!! The swirls are gone and it looks new like it did coming off the Acura assembly line.
In the future, COW will get all my business and I am happy to refer new business to COW Auto Body Recondition. Thanks COW! Tony Jones